I just purchased and installed my new HP Smart Tank 7602 All-in-One Printer. I used the HP Smart App

[BakerJC]

I just purchased and installed my new HP Smart Tank 7602 All-in-One Printer.

I used the HP Smart App, and the installation was successful. However, My PaperPort app does not see or list the HP Smart Tank 7602’s Scanner. Also, I uninstalled my old printer, but it is still listed in the HP Smart App.

Can You assist with either of these two issues?

[Sneha_01]

Hi @BakerJC,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Let's address each of your issues with the HP Smart Tank 7602 printer:

Issue 1: PaperPort App Not Detecting HP Smart Tank 7602 Scanner

If your PaperPort app is not detecting or listing the scanner of your HP Smart Tank 7602 printer, follow these steps:

Check Scanner Connectivity:

• Ensure that the printer is properly connected to your computer and turned on.
• Verify that the printer's scanner function is working by testing it with other applications or by scanning directly from the printer's control panel.

Update Scanner Drivers:

• Make sure you have the latest scanner drivers installed on your computer.
• Visit the HP Support website, enter your printer model, and download the latest full feature software package. Install it on your computer to update the scanner drivers.

Configure PaperPort Settings:

• Open the PaperPort application on your computer.
• Go to the settings or options menu within PaperPort.
• Look for an option to refresh or update scanner devices. This might be under a "Devices" or "Scanner" tab.
• Click on "Refresh" or "Update" to let PaperPort detect the newly installed HP Smart Tank 7602 scanner.

Restart PaperPort and Computer:

• Sometimes, restarting both PaperPort and your computer can resolve detection issues.
• Close PaperPort completely and then reopen it after restarting your computer.

Check Compatibility:

• Ensure that the PaperPort version you are using is compatible with your operating system and the HP Smart Tank 7602 printer.
• Refer to PaperPort's documentation or support resources for any specific compatibility updates or settings.

Issue 2: Uninstalled Printer Still Listed in HP Smart App

If your old printer is still listed in the HP Smart App after uninstalling it, follow these steps to remove it:

Remove Old Printer from HP Smart App:

• Open the HP Smart App on your computer or mobile device.
• Look for the old printer in the list of connected devices or printers.
• Click on the old printer and look for an option to remove or forget the device.
• Follow the on-screen prompts to remove the old printer from the HP Smart App.

Restart HP Smart App:

• After removing the old printer, close the HP Smart App completely.
• Reopen the HP Smart App and check if the old printer is still listed. It should no longer appear.

Clear App Cache (if applicable):

• On mobile devices, you can try clearing the cache of the HP Smart App.
• Go to your device’s settings, find the HP Smart App, and clear its cache.
• Restart the HP Smart App and check if the old printer is still listed.

Update HP Smart App (if applicable):

• Make sure you are using the latest version of the HP Smart App.
• Check for updates in your device’s app store (Google Play Store, Apple App Store) and install any available updates for the HP Smart App.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support