I just reinstalled my printer but its now saying does not exist

[Grace725]

I just reinstalled my printer now it says does not exist

[VikramTheGreat]

Hi @Grace725,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

If your HP OfficeJet Pro 6978 is showing “printer does not exist” after reinstalling it on Windows 11, it’s likely due to a driver or connection issue. Let’s walk through the steps to fix it:

1. Remove All Existing Printer Entries

• Go to Settings > Bluetooth & devices > Printers & scanners.
• Remove any instance of the HP OfficeJet Pro 6978.
• Also, go to Control Panel > Devices and Printers and remove it there if listed.

2. Uninstall HP Software

• Go to Control Panel > Programs > Uninstall a program.
• Uninstall anything related to HP OfficeJet Pro 6978 or HP Smart.

3. Restart Your Computer

4. Download and Install the Full Driver

• Visit the official HP driver page:
  🔗 HP OfficeJet Pro 6978 All-in-One Printer Software and Driver Downloads | HP® Support
• Download the Full Feature Software and Drivers for Windows 11.
• Run the installer and follow the on-screen steps.

5. Reconnect the Printer

• If using USB, plug it in only when prompted.
• If using Wi-Fi, ensure the printer is connected to the same network as your PC.
  • On the printer, go to Wireless Settings > Wireless Setup Wizard.

6. Add Printer Manually (if needed)

• Go to Settings > Bluetooth & devices > Printers & scanners > Add device.
• Wait for Windows to detect the printer and follow the prompts.

I hope this helps.

Take care, and have an amazing day!
 

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

VikramTheGreat