I keep getting an error when trying to finish setup

[JimM1956]

I have an Envy 6055e which suddenly stopped working.  I've uninstalled and reinstalled both the hp123 app and the printer.  When I go to install a new printer it goes through all the steps but gets hung up on the "Finish Setup."  The printer shows that it is online but it will not go through this last step.  I get an error message.

[Raj_05]

Hi @JimM1956,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds like you're encountering some difficulties with setting up your HP Envy 6055e printer. Here are a few steps you can try to troubleshoot the issue.

• Restart all devices: Sometimes, simply restarting your computer, printer, and router can resolve connectivity issues.
• Check network connectivity: Ensure that your printer and computer are connected to the same network. You can try printing a network configuration page from the printer to confirm its network settings.
• Update firmware: Check if there are any firmware updates available for your printer. Updating the firmware can sometimes resolve compatibility issues and improve performance.
• Reset the printer: You can try resetting the printer to its factory defaults. Refer to your printer's manual for instructions on how to do this.
• Check for driver updates: Make sure you have the latest drivers installed for your printer. You can download the latest drivers from the HP website.
• Use HP Print and Scan Doctor: HP provides a tool called HP Print and Scan Doctor, which can help diagnose and resolve printing problems. You can download it from the HP website and run it to see if it identifies any issues with your printer setup.
• Try a different USB port or cable: If you're connecting your printer via USB, try using a different USB port on your computer or a different USB cable to rule out any issues with the connection.
• Disable firewall/antivirus: Sometimes, firewall or antivirus software can block the printer setup process. Temporarily disable any firewall or antivirus software on your computer and see if that allows the setup to complete successfully.

Hopefully, one of these steps will help resolve the issue you're experiencing with setting up your HP Envy 6055e printer.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support