I keep getting this error message when trying to set up my printer. Can someone help me please?

[BlessedG]

 

[ferRX]

Hi @BlessedG 

Please follow steps from the next video:

>> https://www.youtube.com/watch?v=zvqMSBHSP6c&ab_channel=TechnologyTips

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[BlessedG]

Hi, thanks for your reply. I tried it just now on my laptop as shown and it did ask for my pin which I put in but then it popped up with a new error message while trying to install hp+. I’ve tried all of the virtual assistant’s troubleshooting steps with no luck also.  Have you ever seen this code?  I tried to upload a picture but it said it’s too large. The code is UA_400_EB000U0410

[ferRX]

Hi @BlessedG 

Try with the option to Repair HP Smart from the Configuration > App options.

1.  Go to Settings > Apps & features > HP Smart > Advanced options.

• App Config options. ferRX
•  

2.  Click the button "Repair"

• HP Smart Repair ferRX

3. Restart computer.

4.  Try again to open the HP Smart application.

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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