I keep getting this update failure: Hewlett-Packard - USB - 11/11/2018 12:00:00 AM - 49.0.4395.18315

[GeoffG24]

This driver update, Hewlett-Packard - USB - 11/11/2018 12:00:00 AM - 49.0.4395.18315, will not install and gives error message 0x80070103. I tried unsuccessfully to hide this update but that failed. How do I delete this update

[zoey7886 · Accepted solution]

@GeoffG24, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding the Update Issue! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Verify the Current Driver Version: Check which version of the driver is currently installed. Go to Device Manager, find the USB device, and check the driver version.

Use Windows Update Troubleshooter:

• Go to Settings > Update & Security > Troubleshoot.
• Select Windows Update and run the troubleshooter.

Hide the Update Using Microsoft's Tool:

• Download the "Show or hide updates" troubleshooter package from the Microsoft website.
• Run the tool and select "Hide updates" to select the update causing issues.

Uninstall the Driver:

• Open Device Manager.
• Locate the USB device and uninstall the current driver.
• Restart your PC and try installing the update again.

Manual Driver Installation:

• Visit HP's official support website.
• Search for the latest driver for your device manually and download it.
• Install the driver from your computer instead of using Windows Update.

Check the USB Port:

• Ensure the USB device is properly connected and functioning. Test the device on another port or computer to rule out hardware issues.

System Restore:

• If the issue persists, consider performing a system restore to revert your system to a point before the update problem occurred.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,