I keep installing the new drivers but the Support Assistant keep telling me I need to do it again

[FJ2021]

HP Support Assistant says I need to download and install the new drivers and solution software, which I have done and the next day it says I have to to it again. Install History shows I have installed it too. The package number is 40.12.1162.1896

[Dragon-Fur]

@FJ2021 

Welcome to the HP Community.

Ignore the admonishment - it's lying to you.

If you have not done so, try Restarting computer and Printer.

Might not help but it's easy.

Adjust the settings > Switch off Automatic Updates.

What?

Check and run the program / application on occasion to check for any updates on the Device(s) you want to track.

Examples

HPSA - Application Type > Settings

HPSA_App_Settings_4

HPSA - Software Type > Settings

HPSA_Settings_V8.8.X_1

=====================================================

OR

If you wish,

Try / Consider:

----------------------------------------------------------------

Open HP Support Assistant and remove the printer device.

Example:

Software type of HPSA
Open HPSA > My Devices > In the printer box, click "Troubleshooting and Fixes"

Click "Edit this device" > "Remove this device" > Save

Restart the computer and log in.

Add the printer.

OR

Uninstall HPSA > Restart and log in > Get a fresh copy of the software / application from the HPSA Website.

Details...

Remove / Reload the HPSA

Remove the HPSA from the computer.

Restart the computer and log in.

Download-save-install a fresh copy of the HPSA software / application from the HPSA Website.

Ignore anything you don't need...

"Types" of HPSA...

There are two flavors / types of the HP Support Assistant available.

1 ) Software Type

HP Support Assistant Software, when installed, is located in Programs and Features

and  includes

HP Support Solutions Framework (companion software to HPSA), when installed, is located in Programs and Features

OR

2) Application Type

HP Support Assistant Application, when installed, is located in Settings > Apps > Apps and Features

At this writing, the application is likely version 9.7.x .  NOTE: The “latest version” will change over time.

Application type might include the HP Support Solutions Framework as a result of using “Auto-Detect” to find your computer / device at Product Home

Which type  HPSA (that) you should have installed (and can install) depends on your particular hardware (computer) and your Windows Operating System.

There is no choice – the appropriate type will be selected for your system.  If you try to force the selection, the update / installation will fail or you might manage to tangle the HPSA into a non-working mess.

Next,

Uninstall the HPSA

Select and uninstall the HPSA type you have installed on your computer...

Uninstall HP Support Assistant Software

FIRST > Uninstall the HP Support Assistant

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

Next,

 Uninstall HP Support Solutions Framework software from Programs and Features

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

Restart the computer and log in. 

================================================================================

Uninstall HPSA Application >> Apps

FIRST > Uninstall the HP Support Assistant Application

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

     NOTE: 

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

Left-Click on the application (HP Support Assistant) > Uninstall

Restart the computer and log in.

================================================================================

Final Check – Software / Application is Removed

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

Settings > Apps > Apps & features

OR

Control Panel > icon view > Programs and Features 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

Website / Information / Video / White Paper / Download

HP Support Assistant

READ >> Partial excerpt from the Website:

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

Technical white paper - HP Support Assistant 9.0

-------------------------------------------------------------------------------------------------

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

[FJ2021]

Thank you for your help, re-boot doesn't do it, I'll try the other suggestions when I have time