I'm having a hard time trying to settup my Officejet Pro 8025e.

[AlexLancaster]

I'm having a hard time trying to settup my Officejet Pro 8025e. It is not setting up at all. on Mac is not even showing, on windows I can get to the pin number part, but says that the pin number is wrong. Any ideas? thx

[Max3Aj]

@AlexLancaster, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
I understand you're having trouble setting up your HP OfficeJet Pro 8025e on both Mac and Windows. Let's walk through the steps to get you up and running smoothly.

For Windows – PIN Number Issue

If you're getting to the PIN entry screen and it says the PIN is incorrect, here’s what to do:

Find the correct WPS PIN:

• On the printer control panel, tap the Wi-Fi icon or go to Settings > Network Setup > Wireless Settings.
• Select Wi-Fi Protected Setup > Display PIN.
• A WPS PIN will appear on the screen. This PIN is valid for only 90 seconds, so enter it quickly on your PC.

Use HP Smart App for easier setup:

• Download the HP Smart app from the Microsoft Store.
• Open the app and follow the on-screen instructions to add your printer.

Tip: If the PIN still fails, restart both your printer and PC, and try again. Also, ensure your PC is on the same Wi-Fi network.

For macOS – Printer Not Showing Up

If your Mac isn’t detecting the printer, try the following:

Reset the printing system:

• Go to System Settings > Printers & Scanners.
• Right-click (or Control-click) in the printer list and select Reset printing system.
• Reboot your Mac.

Install HP Smart for Mac:

• Download it from the Mac App Store.
• Open the app and follow the prompts to detect and set up your printer.

Ensure your printer is on the same Wi-Fi network:

• On the printer, go to Settings > Wireless Setup Wizard and connect to your Wi-Fi.
• Then retry the setup in HP Smart. 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support