I'm having an issue with downloading hp smart app on windows store for windows 11 that doesn't work

[Stary45]

I'm having a hard time of not able to install hp smart app on microsoft store and I tried these steps and not of it work since I keep getting an error saying  0x80073CFB. Please see that post that I tried so that far. Also where can I download the hp smart app since the microsoft store doesnt work at all. The printer that I own is hp laserjet m209dw

https://answers.microsoft.com/en-us/windows/forum/all/i-couldnt-get-the-hp-smart-install-on-microsof...

[Nal_NR]

Hi @Stary45,

Welcome to the HP Support Community. 

Do not worry, I'd be happy to help you! 

I understand that you are facing issues with the HP smart app. 

Have you made any changes to your software or OS?

Try updating Firmware and uninstall and reinstall the HP smart app. 

If that does not help. 

Let's try to do a root uninstall and reinstall of the software:

Unplug any USB cable, if any, before doing this.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Open up the run command with the "Windows key + R" key combo

14.) Type c:/programdata and click Ok. Go to Hewlett Packard folder, remove any printer-related folders & files.

15.) Restart the computer.

Once done, please download and install the software from here:

https://support.hp.com/in-en/drivers

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Stary45]

I was trying to redownload teh hp smart app and it still doesn't let me and its shows error. My question is do I download the printer firmware and then connect to the usb printer and then retry download the app to see if it works.

[Nal_NR]

Hi @Stary45,

Yes, you may try that and keep me posted. 

[Stary45]

Ive tried these steps and deleted all the related hp drivers and then tried again to download that hp app from the microsoft store and its getting an error again. By the way, this computer is a desktop with ethernet and it was working before on the hp smart app and the hp smart app that I tried to download still got the same error. This is windows 11 and I don't know how to remove that hp printer even though I did remove the driver. I did update the firmware and same error.

[Didoe]

I've also had problems downloading things from the Microsoft store. What usually works for me is going into the windows settings and changing the region. I don't know all the regions that are broken, but setting the region to United States works for me.

[Stary45]

My setting is Canada and maybe I can try changing the microsoft store to USA to see if that fixes the problem.

[Stary45]

I've tried changing to us region and restart and then tried downloading that app and it still got an error.

[Nal_NR]

Hi @Stary45,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

[Stary45]

I've click that link and got an error that says"You do not have sufficient privileges for this resource or its parent to perform this action.Click your browser's Back button to continue."