I'm having issues connecting a printer (HP ENVY 6452e)

[AndyRamsoOffi]

I have boughten this printer at a third party shop.  

It's connected to my WIFI but it is not registering on the HP App. I cannot print anything on this, only the same sheet of paper that helps with nothing prints when I press the 'information' button. I have tried to factory reset this thing, and also just claims error.

Along with that, it tells me to hold the 'information' button for 3 seconds till all buttons light up and that doesn't work either. 

I have another HP desk jet that gives me no issues but this model is so complicated for no reason. 

If anyone can help, please let me know.

[BeemerBiker]

let me know if any of these work

hard reset first method
a hard reset second method requires the cartridge door be open

full feature software click here apr 2024

this printer supports 2.4 and 5ghz bands.

[AndyRamsoOffi]

Thanks for the tip!

I was able to start the factory reset but then an error message popped out. 

I’m losing hope with this printer, sucks because it was final sale. Wonder why …. Urggg

[BeemerBiker]

You might try connecting using a HP Smart on a laptop or smartphone and try to get to the printer diagnostics page

https://www.youtube.com/watch?v=IHTGrY19KtE&ab_channel=PrinterGuruji

If HP Smart shows the printer IP address as 192.168.1.120 then bring up that page on a PC using edge or chrome and see what the problem is.  

http://192.;168.1.120

Maybe the ink is counterfeit or the last owner  or vendor forgot to close or did not pay the instant ink account.  I am just guessing.