I'm trying to print 4x6 pictures and my HP ENVY 4502 won"t let me pick the correct paper size. i tr

[Pamama]

Help

[Dragon-Fur]

@Pamama 

Paper size and Media (kind of paper) must be compatible (selectable) in the software used to submit the job to the printer.

For example, 4x6 inch paper might be a selectable paper size with Media Photo Paper, but may not be compatible with regular paper.

If you have not done so, consider:

Check / Adjust / Retain the Paper at the Printer Panel

Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK

NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom

Set the Preferences - Windows

1. The following assumes the Full Feature Software has been installed.
2. Check / enable the printer as the “Default Printer”
3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default

Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit

If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.

OR

Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences

Printer Software

HP Smart for Windows

Learn how to use HP Smart on your Windows 10 computer

Open the Software and Drivers Support Website for your printer > Check the Box Get the App

OR

Links to HP Smart software for Windows and Mobile devices,  includes an FAQ section

HP Printers - Using the HP Smart App (Windows 10)

Example - HP Smart - Borderless Print

NOTES

• Not all printers support Borderless
• Not all printers support all paper sizes
  Not all printers support every paper size with all Media types (kind of paper)

HP_Smart_Borderless_Print_1

HP_Smart_Borderless_Print_More_Settings_1

References

User Guide

Load media - starting on Page 26

Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP ENVY 4502 e-All-in-One Printer

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Merry Christmas 2019

[JP73-45]

You must be careful to configure all the options to print on the photo paper.