I'm unable to setup printer. Get blank screen on phone when selecting setup.

[Genk2]

Unable to setup printer.   Have blank screen on phone and computer after selecting setup.

[Hawks_Eye]

Hi @Genk2 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thanks for sharing that detail. Since you’re seeing a blank screen both on your phone and computer when trying to set up the printer, let’s pause before diving into steps. I’d like to gather a bit more context so we can isolate whether this is a printer issue, a setup app issue, or something environmental.

• Could you tell me the printer model you’re trying to set up?
• Are you using the HP Smart app (or another app) on your phone, and what operating system is your computer running?
• Does the blank screen appear immediately when you tap “Setup,” or does it load partially before going blank?
• Have you tried connecting the printer via Wi‑Fi or USB, and if so, does the behavior change?
• Is this the first-time setup for a new printer, or are you re‑installing it after it was previously working?

These details will help narrow down whether the issue is with the printer firmware, the app/software, or the connection method. Once we know that, we can target the right troubleshooting path.

We're looking forward to helping you get back up and running! 

Regards, 

Hawks_Eye

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