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HP ENVY Pro 6455 All-in-One Printer
macOS 11.0 Big Sur

I am able to print for a while if I power off to the printer and restarted the printer. I t would not give a scan option at all.

1 REPLY 1
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Hi @Cliff2,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To resolve the issue with your HP Envy Pro 6455 printer on your iMac, follow these steps.

 

Download and Install the Driver:

HP provides drivers and software for macOS through its website. Here's how to get them:

  1. Visit the HP Customer Support - Software and Driver Downloads.
  2. Enter HP Envy Pro 6455 in the search box.
  3. Select your macOS version from the dropdown menu. (Ensure you select the correct version for macOS 17).
  4. Download the HP Smart App or the recommended driver for your printer.

Reinstall the Printer:

  1. Go to System Settings > Printers & Scanners on your iMac.
  2. Select your HP Envy Pro 6455 printer from the list and click Remove Printer.
  3. Add the printer back:
    • Click Add Printer, Scanner, or Fax.
    • Select your printer from the available devices.
    • Make sure you select HP Smart or the appropriate driver if prompted.

Troubleshoot Scanning Issues:

If scanning still doesn’t work:

  1. Open HP Smart from your Applications folder.
  2. Follow the on-screen instructions to set up scanning.
  3. Ensure that the printer is connected via Wi-Fi or USB correctly.

Reset Printing System (Optional):

If the problem persists, resetting the printing system might help:

  1. Go to System Settings > Printers & Scanners.
  2. Right-click (or Control-click) on the printer list and select Reset Printing System.
  3. Add the printer again and check the scanning functionality.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

Raj_05
HP Support Community Moderator
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