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‎07-10-2024 02:20 PM

HP Recommended
Operating System: Microsoft Windows 11

I have a new install on a Windows 11 MS Surface Pro.  None of the default drivers work with my OfficeJet Pro 6968.  

We need the old driver, HP OfficeJet Pro PCL-3.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2024 09:40 AM

HP Recommended

On your PC go to control panel>right click on devices and printers and select open>right click on the icon for your printer and select "printer properties" from the drop down menu. Click on printing preferences and then click advanced.

Repairatrooper_0-1720798815210.png

 

I have found in some cases the access is different.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



View solution in original post

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7 REPLIES 7

‎07-10-2024 04:22 PM

HP Recommended

The only thing that you can try is the HP Smart Universal  Printer Driver for ARM processors. No assurance it will work but it is the ONLY driver that HP makes that might even remotely make that possible.

 

https://ftp.hp.com/pub/softlib/software13/printers/SUPD/SUPD-V4-ARM64-4.01.2.2972.exe

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-10-2024 04:43 PM

HP Recommended

Thank you for assist, but this failed as well.  It looks as though the test is being sent to the printer, it just does not print.  All other printers are printing without issue.  Perhaps this printed needs to be retired.

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‎07-10-2024 04:53 PM

HP Recommended

Have you tried installing from 123.hp.com?

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-10-2024 07:05 PM

HP Recommended

I suggest you try manually setting the driver to PCL3 through the driver settings

 

Repairatrooper_0-1720659891981.png

 

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎07-12-2024 09:24 AM

HP Recommended

Repairtrooper,

 

Where do I find the advance document settings?

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‎07-12-2024 09:40 AM

HP Recommended

On your PC go to control panel>right click on devices and printers and select open>right click on the icon for your printer and select "printer properties" from the drop down menu. Click on printing preferences and then click advanced.

Repairatrooper_0-1720798815210.png

 

I have found in some cases the access is different.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



1 person found this reply helpful
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‎07-13-2024 10:33 AM

HP Recommended

Thank you Repairatrooper.  The Microsoft PWG Raster Class Driver was the one that finally worked.  Windows 11 and HP do not like one another.  

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