I need assistance (step-by-step directions) to download and reinstall software for my 3830 printer

[JohnNC72]

After having connectivity issues, I was able to get the printer to connect with my PC. However, when I attempted to open the print app using the icon in the tool bar, other windows opened asking me to reconnect which I had already done. After, multiple attempts to close all the windows, I ultimately uninstalled all the HP software via the "Programs" page on my Control Panel. I am now unable to identify and download the appropriate software for the 3830. I was directed to HP Smart view Microsoft and keep getting an error message telling me to retry. I have spent the better part of 2 hours plus attempting to solve this issue.

I get the following screen:

[A_Gayathri]

Hi @JohnNC72,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you've had a frustrating experience with your HP OfficeJet 3830 All-in-One Printer. Let's try to resolve this by reinstalling the necessary software step by step:z

Prepare Your System:

• Ensure that your printer is powered on and connected to your computer via USB cable or wireless network.
• Make sure you have administrative privileges on your computer.

Visit the HP Support Website:

• Go to the HP Support website: HP OfficeJet 3830 All-in-One Printer Software and Driver
• Enter your printer model (HP OfficeJet 3830) in the search box if necessary.

Download the Software:

• Locate the section for software and drivers. HP OfficeJet 3830 All-in-One Printer Software and Driver
• Download the latest version of the full feature software and drivers for your operating system. Make sure to choose the correct operating system version (e.g., Windows 10 64-bit, macOS).

Install the Software:

• Once the download is complete, locate the downloaded file and double-click it to start the installation process.
• Follow the on-screen instructions to install the software. This may involve agreeing to terms and conditions, selecting installation options, and waiting for the installation to complete.

Complete the Installation:

• After the installation is complete, restart your computer to ensure that all changes take effect.
• Once your computer has restarted, try opening the HP Smart app again and see if it detects your printer without any errors.

Refer to this document: HP OfficeJet 3830 All-in-One Printer series user manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[JohnNC72]

Hello Gaya,

Thank you for the response. Unfortunately, I had attempted the steps you outlined at least 6 times times, using both the full feature software and then the basic driver package both of which were unsuccessful. The printer has a wireless connection established (I printed out the information from the printer screen directly) and, while the software would download successfully, I received a message to the effect that the installation was unsuccessful. I decided to drop back and punt; in other words, I have an on-site visit scheduled for next week. I have the feeling there may be a corrupt pathway in the computer itself which takes it beyond a printer problem.

Thank you once again for the response. 

[A_Gayathri]

Hi @JohnNC72,

Thank you for your response, I appreciate your efforts. As the issue persists, I am sorry to hear that  This needs one-on-one interaction  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Repairatrooper]

You can download the standalone offline installation from HP here https://ftp.hp.com/pub/softlib/software13/printers/OJ3830/basic/Basic_Webpack_x64-40.17.1248-OJ3830_...