I need held with setting up printer on mac

[Mark2909]

I am trying to get my laserjet pro m404dn to print, I Can find it on my network, but it wont print - it is online when i use the hp smart app, but as soon as i try to print it wont let me

[BeemerBiker]

Please read this

You may have to wait for a firmware update.

Alternately use genuine HP toner

This video shows how to determine if your LaserJet toner is genuine.

This link shows how to get warranty information.
Click here to read how to dispute a warranty.

How to contact an HP agent:
Sign in to your support page
Select the product you need help with and scroll down to support options.
Select "Contact us". You can change country and language if necessary.

Let me know what you find.

[ferRX]

Hi @Mark290 

(1). First reset Printer System in Mac:

>> https://www.youtube.com/watch?v=vO0D1iSh6I8&ab_channel=HPSupport

(2). Then download next software needed for Mac:

>> https://ftp.hp.com/pub/softlib/software12/HP_Quick_Start/osx/HP_Easy_Start.app.zip

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

[Mark2909]

Thanks for the input!

I have tried this, with the firmware reset on printer, with the firmware tool on Mac, I have tried hp smart and Quick start app - I am able to locate it, but not send any printing jobs, unless its connected via usb.

[BeemerBiker]

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@Mark2909 wrote:

Thanks for the input!

I have tried this, with the firmware reset on printer, with the firmware tool on Mac, I have tried hp smart and Quick start app - I am able to locate it, but not send any printing jobs, unless its connected via usb.

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On many printers, connecting USB automatically disables Wi-Fi or Ethernet.  You would need to reset to put it back into Wi-Fi mode and that 2 hour connect period.

You have HP Smart on the Mac, is that correct?  Does it show up as online and ready?  The online would show an IP address such as 192.168.1.120 for example.

Can you request a print from HP Smart

1 - Click on Printer Settings then click on Printer Reports and do a demo or test page

2 - Click on Print Documents and find and select a small PDF document print.

HP printers - Print jobs stuck in print queue (Windows, macOS)

HP printer setup (Mac built-in driver)