I need help retrieving network settings during set-up on a laptop.

[Schemda]

When I get to the Activate section of setup it stops and says it can't retrieve network settings.  I've successfully run the wireless network wizard on the printer.

[Schemda]

I should mention I'm running Windows 10 for home but I don't know if it's 32 or 64

[Jay_G24]

 Hi @Schemda,

I'd like to help!

Try the below suggestions-

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

1. Download HP Print and Scan Doctor.
2. Run HPPSdr.exe from the download location on your computer.
3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
   • If your printer in not in the list, turn it off and on, and then click Retry.
   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
4. If a screen prompts you to turn on printer updates, click Yes.
5. If a screen prompts you to make your printer the default printer, click Yes.

 Uninstall the printer software from the root level on your PC and install the full feature printer software-

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from the software and drivers page 

If the issue persists, troubleshoot the connectivity, for instructions refer Troubleshoot a Wi-Fi Printer Connection

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

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