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‎04-15-2024 12:54 PM

HP Recommended
Product: HP OfficeJet 9012e All-in-One Printer

I believe that I am having trouble downloading the software. I bought a HP OfficeJet 9010e series printer. I set it up and it was working fine. It stopped working so I returned it and the company sent me a new replacement printer. The new printer is the exact same printer as the broken one. I am having trouble setting up the new one. Do I need to uninstall the old printer before the new one can be installed? If so, how do I do that?

Category:
1 REPLY 1

‎04-18-2024 06:43 AM

HP Recommended

Hi @StephensMichael,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

That would be a great idea to uninstall the old printer, remove it from an account, and add a new one. 

 

Refer to this document for printer setup. 

 

Hope this helps! Keep me posted for further assistance.

 

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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