I need some help with HP Smart

[AkosA]

Hello,

I just would like to ask some help with HP Smart. I had a Laserjet Pro MFP M227fdw printer. That has been defected. I had use that printer wit HP ePrint. I had a personalized HP ePrint email address. (myname@hpeprint.com)

So, I bought a same printer on Today. I have removed the old printer in HP Smart website. I would like to use my old personalized HP ePrint email address, but I can't. I get an error message: "This email already exists! Try another one."

What should I do? How do I use my old ePrint email address with my new printer? Can somebody help me in this case?

Sorry for my bad English.

Thank you.

[Kumar0307 · Accepted solution]

Hi @AkosA

Welcome to the HP Support Community. I'd be happy to assist you.

The custom HP ePrint email address might still be assigned to the printer on another HP account.

• If you have access to the other account, remove the printer from that account, and then add it to your account. Do not turn off Web Services during the transfer or the custom address cannot be used again for six months.

• If you do not have access to the other account, create a new custom email address. You can reuse the previous email address in six months.

To know how to change Your HP ePrint Email Address, refer to this document.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[AkosA]

Thank you for your help.

[Kumar0307]

@AkosA

Glad to know that the issue is now resolved. Feel free to contact us with any concerns related to HP products.

Happy to help!