• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎04-04-2019 04:48 PM

HP Recommended

HELP!

I have a HP6970 printer that no longer has a "driver available"

My laptop, running Windows 10, will not print to the driver for HP6970.

It used to print successfully to a printer shown as "HP1CBC86" (HP6970) but now is saying that the driver is unavailable.  

It stopped recognizing the printer after a Windows 10 update

I have download the regular HP 6970 driver an installed it after deleting the previous driver and that has not been successful.

Please help.

Does anyone know of this HP1CBC86 driver?

1 REPLY 1

‎04-06-2019 10:12 AM - edited ‎04-06-2019 10:14 AM

HP Recommended

@Howzer

 

HP OfficeJet Pro 6970 Printer software and driver available here should be compatible with Windows 10. If in case that drive fails then, remove the printer software and driver again and  try adding a Windows Built in Printer driver. Instructions on how to Install and use the Windows Built-in Print Driver can be found here. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

Senan6806


I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.