I need to find custom password setup on my printer officejet 9010

[bobbyallum]

I am trying to setup add features to my printer and it is asking for a custom password.  I tried 123456789 and I tried the PIN that i found on the printer.  I am out of ideas as to where to find this password or what it might be since I have exausted all of my resources.  I have done several google searches, as well as searching through the support. 

[Irfan_06]

Hi @bobbyallum,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with finding the WPS pin for your printer.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Kindly refer to the steps on this link on how to find the WPS pin and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[bobbyallum · Accepted solution]

Thank you for the but that isnt the password I am looking for. I have been trying to setup the scan to email feature as well as some other features.  I get a message that they are locked out by the administrator.  But I am the administrator and I didnt setup a password.  Please help either find the password or can I remove it by taking it back to factory?

[Irfan_06]

Hi @bobbyallum,

I am sorry to hear that the above steps did not help much as you are looking to setup a password to lock your printer when you are not using it.

Refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support