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‎01-14-2021 03:22 PM

HP Recommended
Product: HP Officejet 4500 510g-m
Operating System: Microsoft Windows 10 (64-bit)

I lost my original installation CD. I tried the 800 number for support but couldn't get anyone live. I've also spent hours trying to find how to order one on line with no luck. I've also tried to download the software but there are errors. HP Smart says the printer is offline, but it's not. Using ethernet with a USB cable. It worked fine but all of a sudden will not display the Solution Center where I can choose functions. That is what I want to get back. The printer IS connected and will print, etc using the display screen.

Please tell me how to order a new disk. thanks

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-16-2021 07:51 AM

HP Recommended

Hi,

I understand where I am now. I did load the scan & capture software and it works. I miss the Solution Center though. I can manage with it as it is now.

Thanks

Verne

View solution in original post

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4 REPLIES 4

‎01-15-2021 04:40 AM

HP Recommended

Hi,

Please see below support document, this is due Flash Player technology end of life:

https://support.hp.com/us-en/document/c02463264

 

Shlomi



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If my post resolve your problem please mark it as an Accepted Solution 🙂
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‎01-15-2021 03:40 PM

HP Recommended

That didn't work. How can I buy a new installation disk from HP?

thanks

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‎01-16-2021 12:39 AM

HP Recommended

Hi,

You cannot buy a new disk installation from HP, the Officejet 4500 was manufactured over 10 years ago.

 

Also what didn't work? did you review the information in the link?

HP Solution Center no longer work due to Flash retirement, this will not change with any disk or software installation, you may achieve some tasks with some workarounds

 

Spoiler
HP Solution Center does not work when Flash software is not active on your system. Because Flash is no longer supported by the industry, HP Solution Center is also no longer supported.

Shlomi



Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂
Was this reply helpful? Yes No

‎01-16-2021 07:51 AM

HP Recommended

Hi,

I understand where I am now. I did load the scan & capture software and it works. I miss the Solution Center though. I can manage with it as it is now.

Thanks

Verne

Was this reply helpful? Yes No
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