I no longer get the option to copy 2-2 sided on my Envy Photo 7855. Why?

[All-bout-energy]

When I try to COPY, I now only get the options to copy "1-1 sided" or "1-2 sided".  I no longer get the option to copy a 2 sided document.  Used to work fine.

[christopher2356]

The absence of the "2-2 sided copy" option on your Envy Photo 7855 printer may be due to several reasons, similar to a situation where the ht adjustment is unavailable in a photo editing app. Firstly, check your printer settings to ensure that duplex (double-sided) printing is enabled. If the printer has detected low ink levels or paper jams, it may automatically disable certain options, including duplex printing, to prevent errors. Additionally, verify that you are using the correct print driver and software that supports double-sided copying. If the issue persists, consider updating your printer drivers or contacting HP customer support for further assistance as there may be a firmware or software-related issue causing this option to be unavailable.