I signed up over a year ago and never received ink

[Its-a-scam]

I enrolled in the program to receive ink as needed but have never received anything and have been billed monthly. I print 5-10 pages every 6 months but had a bulk print job recently which drained my ink. The app says supplies are fine so I contacted support only to find out they forgot to enable my service so I have yet to get a single thing from over a year of payments. I mentioned this to support and asked them to just send the ink I pay for but it’s been almost 2 weeks with nothing at all. I have to go to mailboxes store to print now which HP will not reimburse me for. Don’t fall for this scam! Just buy your own ink from a discount place online.

[Garp_senchau]

@Its-a-scam, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I’m really sorry to hear about your experience — that shouldn’t have happened. I’d like to help fix this for you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well: Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,