I think I was scammed

[Gpa5]

I had a problem with my printer not scanning. Tech supported chat person told me that I was missing several files and had a lot of files being blocked. They also told me that my Zone Alarm security was not compatible with Windows 11. I was transferred to someone at Lumina Tech Ventures that sold me a package for 7

$7,000 that included 3 year subscription to Norton, Malwarebytes, Web-Optimizer, Pop up blocker and "software support".

I now find out that the Norton subscription they put on my computer is for one year not three and I can't determine the Malwarebytes terms but I find out that it is practicall free with a download. It certainly looks like HP is somehow referring people to a scam site.

[Dragon-Fur]

@Gpa5 

Welcome to the HP English Community --

That is painful.

I am sorry that happened to you.

You were never talking to HP - not the first time, not at any website you clicked, not on Chat, not on the phone - not anywhere.

No matter what it looked like, no matter what you believe, HP does not do this.

No legitimate company does this.

Call your bank.

READ – Be Informed – Be Aware

 HP Fraud Alert: Protecting Yourself from Scams | HP® Official Site

 HP Fraud Alert: Protect Yourself from Scams, Report Suspicious Calls

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Request for Review – Please Read

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Important

• HP does not free-post HP Support numbers on the Internet.  Not.  Not in secret, not in chat, not in pop-ups, and not so a nice technician can call you back, sneak into your computer, and then tell you your computer is full of bugs.

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123.hp.com - Printer setup from the HP® Official site

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