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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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Had Instant Ink subscription and cancelled it.  Of course couldn't print because cartridges were subscription.  So re-started Instant Ink subscription.  Within a few days got error message on printer screen OXO11A17FF  DOT11_PRIVATE

Printer shut down by itself and now nothing - no lights, no power on.  Unplugged power cord both ends, waited, re-plugged and still nothing.  Changed outlet - still nothing.  I think Instant Ink destroyed my printer on purpose.  Any ideas how to fix?

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