I uninstalled my printer after update due to it not printing. Now it will not reinstall.

[heyude54]

I allowed update from HP for my printer. After that the printer would not print. So I uninstalled it thinking that I would just reinstall it. Now it will not reinstall automatically. It says to contact manufacturer. Not sure what to do.

[Raj_05]

Hi @heyude54,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues reinstalling your HP OfficeJet Pro 8028 All-In-One Printer after a failed update, you can try the following steps to troubleshoot and resolve the problem.

Restart your Computer and Printer:

• Ensure that both your computer and printer are powered off.
• Turn on your printer and wait for it to fully initialize.
• Turn on your computer and try reinstalling the printer.

Download and Install the Latest Drivers:

• Visit the official HP website and download the latest drivers for your printer model.
• Make sure to select the correct operating system version.
• Install the downloaded drivers and follow the on-screen instructions.

Use HP Smart App:

• Download and install the HP Smart app on your computer.
• Follow the app instructions to add your printer and complete the setup.

Windows Troubleshooter:

• On Windows, you can use the built-in troubleshooter to fix printer-related issues.
• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and run the troubleshooter.

Remove Old Printer Drivers:

• Ensure that all previous printer drivers are uninstalled. You can do this through the Control Panel or Settings on your computer.
• Once uninstalled, restart your computer and try reinstalling the printer.

Manual Installation:

• If automatic installation fails, try manually installing the printer.
• Connect your printer to the computer using a USB cable (if not connected wirelessly).
• Go to Control Panel > Devices and Printers > Add a printer.
• Follow the on-screen instructions to install the printer manually.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support