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‎11-08-2023 08:06 AM

HP Recommended
Product: HP Color LaserJet Pro MFP M281fdw

I've used my printer for years but I changed a cartridge and it keeps trying to use web services to check my toner and can't because Web Services isn't working. So I go and enable web services through the control panel of the laser yet, get this print out that assigned my printer an email address and said to go to HPconnected.com and create an account, and then enter my printers claim code to manage my printer. I already had an account, but at the dashboard it states I have 0 Owned printers. I tried to find the where in the HPConnected site to add my printers claim code to associate my printer with my account and there is no  page or edit box anywhere so I can add my claim code. How do I do this? 

1 REPLY 1

‎11-09-2023 11:04 AM

HP Recommended

Hi @grizzjam,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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