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HP Recommended
HP Envy 7640
Microsoft Windows 10 (64-bit)

The fax component keeps opening a fax page to send a fax document.  It is interfering with the use of the printer, which is primarily what my needs are for the moment.    Since we do not use a home/business phone, I want to disable the Fax component totally.  Is this possible?        Thank you for any hints along this line.           Sandgrass

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Sandgrass

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand you don't use the fax features of your printer and need assistance in disabling it,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Have you gone through your product user guide to turning it off? if you haven't: Click here for details

 

I've listed out a few steps for your ease:

Modify HP Digital Fax settings You can turn off HP Digital Fax and disable printing faxes from the printer control panel.

To modify settings from the printer control panel

 

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup . 58 Chapter 6 Fax ENWW

3. Touch Preferences , and then touch HP Digital Fax.

4. Select the setting that you want to change. You can change the following settings:

● Fax Printing: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print.

● Turn 2ff HP Digital Fax: Choose this option to turn off HP Digital Fax.

 

NOTE: Use the HP printer software on your computer to turn on HP Digital Fax.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

@Sandgrass

Thank you for posting on HP Forums,

The Riddle_Decipher is at your service.

 

As I Understand you don't use the fax features of your printer and need assistance in disabling it,

Don't worry as I'll be glad to help you, although, to provide an accurate solution, I'll need a few more details to dissect your concern: 

Have you gone through your product user guide to turning it off? if you haven't: Click here for details

 

I've listed out a few steps for your ease:

Modify HP Digital Fax settings You can turn off HP Digital Fax and disable printing faxes from the printer control panel.

To modify settings from the printer control panel

 

1. From the printer control panel display, touch Setup .

2. Touch Fax Setup . 58 Chapter 6 Fax ENWW

3. Touch Preferences , and then touch HP Digital Fax.

4. Select the setting that you want to change. You can change the following settings:

● Fax Printing: Choose this option to print faxes as they are received. If you turn off printing, color faxes will still print.

● Turn 2ff HP Digital Fax: Choose this option to turn off HP Digital Fax.

 

NOTE: Use the HP printer software on your computer to turn on HP Digital Fax.

 

Keep me posted,

If the information I've provided was helpful, 

Give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Thank you so much Decipher.  My Fax Icon is gone, and the interference is gone.         Sandgrass

HP Recommended

@Sandgrass

Thank you for the update,

I appreciate your time and efforts,

 

I'm glad you found the solution you were looking for.

 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And accept this as the solution to help others find your post helpful.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
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