I want to speak with someone about my printer issue

[Roman48]

One or more components of the HP printing software are corrupted or missing. The print job cannot be completed. To fix this situation, HP recommends reinstalling the print driver software.  I am not able to re-install.  Please......please....give me someone I can speak with.  Virtual agent is not helpful.

[bhihifi]

I've spent hours on this issue. It appears that the HP Drivers do not work with Catalina 10.15.7. Their driver package security certificate has expired and the code sign is out of date for HP Utility. Until HP issues an updated driver, which they may not do because it mostly affects older printers, you can either try to go back to an earlier version of Catalina or buy a new printer.

I know that if I'm going to buy another printer, it won't be an HP nor a Samsung.

[woodchal]

It is in the press now

https://www.theregister.com/2020/10/23/hp_printer_macos/

[Kumar0307]

@Roman48, @bhihifi Welcome to the HP Support Community!

Let us try these steps to resolve this issue:

Check for any software updates on MAC

Click the Apple icon > About This Mac > Software Update and install any available update.

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

Reinstall the printer using AirPrint driver:

1.) Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

2.) Check if your printer name displays in the Printers list, If your printer is listed, click the printer name, click the minus sign to delete the printer.

3.) If you see multiple printer queues for the same printer, remove all extra printers by selecting them one at a time, and then clicking the minus button at the bottom of the list.

4.) Click the plus sign, click Add Printer or Scanner, click the printer name.

5.) Click the Use or Print Using menu, select AirPrint in the pop-up menu. Then click Add.

Note: Use Bonjour multifucntion.

6.) Try to print.

Hope this helps! Keep me posted. 

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