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‎03-19-2023 07:26 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

Where are the drivers in the HP Smart App? My MacBook Air (Ventura 13.2.1) will only print in greyscale so it looks like I need to update the driver, but can't see where to do it?

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-21-2023 10:44 AM

HP Recommended

Hi @beepboop1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since you are using HP smart app, I believe you do not need any drivers. 


However, uninstall the HP smart app and reinstall it and check if that works. 

 

You may refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
1 REPLY 1

‎03-21-2023 10:44 AM

HP Recommended

Hi @beepboop1,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Since you are using HP smart app, I believe you do not need any drivers. 


However, uninstall the HP smart app and reinstall it and check if that works. 

 

You may refer to this document. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No
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