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[Masagr]

I am going through the setup. I have installed the ink and put in the paper. It still says to load paper

[Kuroi_Kenshi · Accepted solution]

Hi @Masagr,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your printer is still saying “Load paper” even though ink and paper are installed. Let’s go through a few steps to check what could be causing this.

Check paper type and size
Remove all paper from the tray and reload plain white paper only.
Make sure the paper size (A4 or Letter) matches the printer’s default setting.

Reload paper correctly
Fan the paper stack, align it evenly, and place it flat in the tray.
Adjust the paper guides so they touch the edges lightly but do not bend the paper.

Do not overfill the tray
Load only a small stack of paper, well below the maximum fill line.
Overfilled trays can prevent the paper sensor from detecting paper.

Reseat the paper tray
Pull the paper tray completely out and then reinsert it firmly.
If the tray is not fully seated, the printer may think it is empty.

Check for packing material or obstructions
Look inside the paper tray area for any leftover packing material or debris.
Even small pieces can block the paper sensor.

Perform a power reset
With the printer turned on, unplug the power cord from the rear of the printer.
Wait 60 seconds, reconnect the power, and turn the printer back on.

Try a printer self-test or continue setup
If the setup screen allows it, continue or retry the setup process.
Some printers clear the “Load paper” message once initialization completes.

I hope this helps.

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