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‎01-16-2019 01:37 PM

HP Recommended
Product: dell inspiron
Operating System: Microsoft Windows 7 (64-bit)

my printer all of a sudden stopped working. i totally uninstalled EVERYTHING (hp & revo uninstaller) and rebooted several times. i tried several times to REINSTALL the software. it keeps FAILING!! why?!! 

another note:  the printer will not get rid of the message on the top "now printing alignment page"  even when i try cancel or home.

but all of a sudden one day this printer just stopped....and now i can't get it to work.  i uninstalled and reinstalled, but the installs fail.  HELP PLEASE!  DESPERATE!

thank you!!

3 REPLIES 3

‎01-17-2019 01:38 PM - edited ‎01-17-2019 01:40 PM

HP Recommended

@sawaustin

 

Welcome to HP forums, I see that you are unable to install printer driver installation.

 

Provide the printer model number or the product number?

How is the printer connected to the computer, USB or Wireless?

 

Reply with the requested information for further assistance.

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No

‎01-18-2019 09:56 AM

HP Recommended

Thank you Sandy.

After many days of trying EVERYTHING, I was told by an hp phone call that the hardware has failed, including the sensors...because I get multiple different error messages.

I guess it's not fixable.

Thank you for your reply.

(And I just bought new cartridges 😞    wish I could trade them in).

Thanks.

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‎01-24-2019 10:17 AM

HP Recommended

@sawaustin

 

Thanks for keeping us posted

 

Do visit our HP Forums and drop us a message anytime you need help

 

Thank you 😊

KrazyToad
I Am An HP Employee

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