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‎12-03-2021 07:31 PM

HP Recommended
Product: Deskjet 2721
Operating System: Microsoft Windows 10 (64-bit)

Hello all,

I changed my router so I had to re-setup the printer.

The wireless setup was not working. Tried resetting the printer etc.

Ok sometimes things don't work so I bought a USB cable, the printer shows up in HP Smart, great...

 

But now I can't print and HP smart asks me to "USE SETUP CARTRIDGES - To complete printer setup, you must install the cartridges labeled SETUP that shipped in the box with the printer ...". Of course I am using official HP ink.

 

What are these things (and why should I have kept them)?

Is there any chance I can get this _new_ printer to work before I decide to recycle it?

 

Thank you

2 REPLIES 2

‎12-03-2021 09:44 PM

HP Recommended

@konspras 

 

Welcome to HP Support Forum. It is an existing printer, not a new printer, it should NOT asking for setup ink cartridges. Please use the following instructions to fix:


                       https://www.hp.com/au-en/campaigns/wireless-printing-center/reconfiguring-system-help3.html


Regards.

BH
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‎12-04-2021 03:39 AM

HP Recommended

Thanks for your response and sorry for the rant.

 

I solved it using this:

https://h30434.www3.hp.com/t5/Printer-Ink-Cartridges-Print-Quality/Deskjet-2775-requires-SETUP-cartr...

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