In Linux hp-setup is breaking off due to an error with class (of hplip or of Python or of cups) ?!

[dschinn1001]

In Linux I installed hplip and want to start with hp-setup to

plug-in HP-printer LaserJet Pro 200 Color M251n.

This was no problem in earlier versions of hplip !!

Output was after cancelling hp-setup of printer - I think there is some

spell-checking error in package of hplip :

QStandardPaths: XDG_RUNTIME_DIR not set, defaulting to '/tmp/runtime-root'
Searching... (bus=usb, search=(None), desc=0)
Traceback (most recent call last):
File "/usr/share/hplip/ui5/setupdialog.py", line 1395, in NextButton_clicked
self.showAddPrinterPage()
File "/usr/share/hplip/ui5/setupdialog.py", line 709, in showAddPrinterPage
self.findPrinterPPD()
File "/usr/share/hplip/ui5/setupdialog.py", line 798, in findPrinterPPD
self.print_ppd = cups.getPPDFile2(
File "/usr/share/hplip/prnt/cups.py", line 540, in getPPDFile2
family_class=getFamilyClassName(model)
File "/usr/share/hplip/prnt/cups.py", line 182, in getFamilyClassName
family_type= dict[m]['family-class']
KeyError: 'family-class'
breaking-off

[dschinn1001]

HPlip-package has the version :

hplip, Version: 3.23.5, Release: 56

This error output was already in an earlier version of hplip. There it was a spell-checking issue in code.

[Raj_05]

Hi @dschinn1001,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're encountering issues with setting up an HP LaserJet Pro 200 Color M251n printer on Linux and the hp-setup command is breaking off due to an error related to class (possibly within HPLIP, Python, or CUPS), you can try the following troubleshooting steps.

Install Required Packages:

Ensure that you have the necessary packages installed on your Linux system. You will need HPLIP, CUPS, and Python libraries. You can typically install these using your distribution's package manager (e.g., apt, yum, dnf, or pacman).

For Debian/Ubuntu-based systems:

sudo apt-get install hplip cups python3

For Red Hat/Fedora-based systems:

sudo yum install hplip cups python3

Update HPLIP:

Make sure you have the latest version of HPLIP installed. You can download the latest HPLIP software from the official HP website: https://developers.hp.com/hp-linux-imaging-and-printing/gethplip

After downloading, follow the installation instructions provided in the documentation or the installer script.

Check System Logs:

Review system logs for more detailed error messages. You can check the system logs using the journalctl command. Look for logs related to HPLIP or CUPS:

journalctl -xe | grep -i 'hplip\|cups\|python'

The logs may provide additional information about the error and help you pinpoint the issue.

Manual Configuration:

If the automatic setup with hp-setup continues to fail, you can try configuring the printer manually through the CUPS web interface. 

Open a web browser and enter the following URL:

http://localhost:631

From there, navigate to the "Administration" tab and click "Add Printer." Follow the on-screen instructions to manually configure your HP printer.

Update Python:

Ensure that your Python installation is up to date. Run the following command to check your Python version:

python3 --version

If it's not the latest version, consider updating it.

Check Dependencies:

Verify that all dependencies required by HPLIP are installed. The HPLIP documentation should list these dependencies, and you can install them using your package manager.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support