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‎12-08-2021 12:14 PM

HP Recommended
Product: Laserjet Pro 7740
Operating System: Microsoft Windows 11

Hello, my printer was working  absolutely fine until yesterday. I'd been using it all day to print from InDesign 2021 and Photoshop 22021. Suddenly I can only get it to print greyscale - no colour.
Nothing updated, or was restarted, it just suddenly stopped.
I have the HP Smart app and according to that all drivers are up to date.
Can anyone help?

Category:
1 REPLY 1

‎12-15-2021 01:06 PM

HP Recommended

@conniemurray

 

Welcome to the HP support community.

 

Provide the correct printer model number or the product number for assistance.

Here is the link to find the product number:- Click here

Did you make a copy and check if that prints in color?

Sandytechy20
I am an HP Employee

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