• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-26-2022 12:20 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 7 (64-bit)

I just purchased an Envy 6455e. I plugged it in, connected it to my wifi, and was able to print out a 13 pg document from my desktop.

No initial options!  I am stuck trying to finish setup for HP+ so I can replace an old printer on my instant ink account. 

Category:
4 REPLIES 4

‎03-31-2022 11:17 AM

HP Recommended

@faire1too

 

Welcome to the HP Support Community.

 

I'd be happy to help.

 

What part are you stuck at? What is the error message you get?

 

Let us know 🙂

 

Thanks!


I am an HP Employee

Was this reply helpful? Yes No

‎03-31-2022 11:24 AM

HP Recommended

Hi, I've stumped three HP customer service reps and am beginning to feel that no one can help. Right now, while I so appreciate your offer to help, I can't stand going through the same, useless steps yet again. Definition of "insanity" is doing something the same exact way but expecting a different outcome." Meanwhile I'll soon run out of ink and can't replace my old printer with this new one.

Was this reply helpful? Yes No

‎04-04-2022 01:45 PM

HP Recommended

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day! 


I am an HP Employee

Was this reply helpful? Yes No

‎04-04-2022 01:51 PM

HP Recommended

I signed in and searched for a "private message," but found only all the posts. Not sure where else to look?

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.