Incomplete printer setup | HP Officejet Pro 9022e

[MarkS777]

Hello,

i tried to install a HP Officejet Pro 9022e for a friend. After the setup, the message "Ready" appears.

So i want to print the testpage or someting; The message: Incomplete printer setup appears.

First i have to complete the printer setup. But, what i have to do? theres no explanation or details error message.

The Driver is installed, the newest firmware is installed, signed in with a HP+ Account.

I don't know what is missing. 

Have somebody an idea for me?

[Kumar0307]

@MarkS777, Welcome to the HP Support Community! I’m here to help.

I understand you are not able to print.

• Try making a standalone copy from the flatbed glass and check if that works. By this, we can conclude if this is a hardware or a driver issue.

For assistance with first-time printer setup, click here

Install the HP Smart app on the Win PC and try printing.

If this does not help, HP+ customers have an exclusive concierge. Click here to contact the HP Support team for assistance via a remote session. 

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!