Initial setup

[Jerry_57]

Hi @luv3kids,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I hear that your printer is showing offline. Try these HP steps for an offline printer after a restart:
 

• Check printer status on the computer:
  
  
  • In Windows, open Printers or Printers and Faxes.
     
  • If the printer shows Offline, right-click it and choose Use Printer Online.
     
  • If it shows Paused, choose Resume Printing.
     
• Clear the print queue:
  
  
  • Delete any pending print jobs, then try printing again.
     
• Check the connection:
  
  
  • If using a USB, disconnect and reconnect the USB cable, or try a different USB port.
     
  • If using wireless, make sure wireless is turned on, and no Ethernet cable is connected, because Ethernet can disable wireless on supported models.
     
• Run the printer’s wireless/network test:
  
  
  • From the printer front panel, print the Wireless Network Test or Network Configuration Page to verify connection status.
     
• Confirm the driver port matches the printer connection:
  
  
  • In Windows Printer Properties > Ports, make sure the selected port matches the printer’s current network connection. HP notes that an offline condition can happen if the printer connection changes after a restart.
     
• Restart HP Network Device Support (Windows):
  
  
  • Open Services, find HP Network Devices Support, and restart it.
     

I hope this will help.
 

Take care and have a good day.