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‎04-27-2022 11:55 AM - last edited on ‎04-27-2022 12:33 PM by Retired

HP Recommended
Product: HP ENVY Pro 6455 All-in-One Printer
Operating System: Microsoft Windows 10 (32-bit)

I moved from the US to Germany, and cannot get customer service to help me. I was told the US service would not serve me as I am now in Germany.

 

The ink i purchased here is HP in but the printer is saying it is incompatible. I read on here I need to reset it regionally. Can anyone assist me?

Category:
1 REPLY 1

‎04-28-2022 08:48 AM

HP Recommended

@squishnsquash1

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 
I understand you moved, and the printer is not is accepting the new region cartridges. We need to perform a regional reset on the printer to resolve this issue. The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.
 

Hope this helps! Keep me posted. 
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

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