Ink

[Mandy_25]

Hi I have just bought this new printer but when I install the ink cartridges it keeps telling me  to remove the black cartridge and ensure it is installed correctly. I have done this several times but still getting the message. Could the printer be faulty

[Betty0610]

@Mandy_25

Welcome to the HP Support Community.

It could be a defective ink cartridge too.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Mandy_25]

Hi Betty thank you for your reply. I managed to return the printer and get a replacement. All is fine with the new one ink installed no problem. Thanks for your help

[Betty0610]

I'm glad to hear that and you're most welcome. Do get back to us in the future for further assistance.

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!