Inktank 115 error on Big Sur

[Sawika]

My inktank 115 can not work with my MBpro2020 with Big sur

I installed the lastest HP smart and connected the printer by usbc hub

and the program cannot find my printer at all. Please help.

[sandytechy20]

@Sawika

Welcome to the HP support community.

I am glad to assist you in connecting the printer with the Macbook using a USB cable.

(Note:- Do not connect the printer to a USB hub or docking station as the printer might not receive enough power to operate properly.)

Uninstall  and reinstall the HP Smart to fix the issue

Delete  HP smart app from /Users/Username/Library/Application Support/HP Smart. Then delete HP Smart from the Applications folder and reinstall from the Mac App Store.

Go to HP Smart - Mac App Store and install the HP Smart app.

Open the app, and then follow the guided installation to complete the setup. If the setup does not begin automatically, click the Plus sign to add your printer.

Here is the HP document for your future reference:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.