Instal error code 0x800f020b

[chris2508]

Hi!

I`ve an issue with installing an update for my HP printer (31.1.2001. 9295).  Every time I try to run the update, there occures the message : Update did not succeed. Instal error 0x800f020b. What kind of action should I take to solve the problem? I would appreciate to get some assistance in this matter. 

Greetings,

Chris

[Sneha_01]

Hi @chris2508 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error code 0x800f020b typically indicates a problem with the installation process of your HP printer update. It’s often related to issues like missing or corrupt files, compatibility problems, or even conflicts between the update and your system settings.

Let’s go through some troubleshooting steps to resolve the issue:

1. Check for Windows Updates

• Sometimes, system updates can affect the installation of printer drivers or updates. Make sure your system is fully updated.
• Go to Settings > Update & Security > Windows Update, and click Check for updates. Install any pending updates and restart your computer if needed.

2. Run the HP Printer Troubleshooter

• Windows has a built-in troubleshooter for printers that may help identify and fix any issues with the printer or driver installation.
• Go to Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Printer and then click Run the troubleshooter.
• Follow the on-screen instructions and see if it detects any issues with your printer.

3. Manually Uninstall and Reinstall the Printer Drivers

• There might be a conflict with the existing printer drivers. To address this, you can manually uninstall and then reinstall the printer drivers:

Uninstall the Printer Driver:

1. Go to Control Panel > Devices and Printers.
2. Right-click on your HP printer and select Remove device.
3. Also, go to Device Manager (press Windows + X and select Device Manager), expand Print Queues, and uninstall any remaining printer drivers.

Reinstall the Printer:

1. Visit the HP Support website for your printer model and download the latest printer drivers.
2. Install the drivers and check if the update works afterward.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[chris2508]

Hi Rachel571!

Thank you for answering my query. Unfortunately no one of the troubleshooting  steps you mentioned did solve the issue, the error code still remains. Are there any other solutions?

Have a nice day you too.

Chris2508

[chris2508]

Hi Rachel571!

By downloading the Windows version 24H2 I managed to solve the problem with the error code 0x800f020b, it doesn`t occur any longer. 

Greetings,

Chris2508 

[Sneha_01 · Accepted solution]

Hi @chris2508

Thank you so much for your response. I am glad the issue is resolved.

Is there anything else that I can help you with today?

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.Take care and have a great day ahead!

Rachel571 

HP Support