Install Deskjet 2755e USB Only

[JHL2]

recently had to reinstall Windows 11.  Printer will print documents, but will not scan.  Uninstalled HP Smart several times, does not connect to printer. I do not have WiFi on this desktop computer which the printer is connected to.  USB only connect.  Previous install that fully worked did not have a wifi setup.   Help is appreciated

[Hawks_Eye]

Hi @JHL2 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how frustrating it must feel to have your DeskJet 2755e print fine over USB but refuse to scan after reinstalling Windows 11. Thank you for already trying multiple reinstalls of the HP App—that shows real persistence. 

Let’s go step by step to restore scanning with a USB‑only setup.

 

Step 1: Confirm Full Driver Package

• Printing often works with basic drivers, but scanning requires the full driver/software package.
• Download and install the complete software for your printer here:
  HP DeskJet 2755e Printer Software and Drivers
• Choose Windows 11 (64‑bit) and install the “Full Feature Software and Drivers.”

 

Step 2: Connect via USB During Setup

• Disconnect the printer’s USB cable.
• Start the installer you downloaded.
• When prompted, connect the USB cable directly to the computer (avoid hubs or extension cables).
• Allow the installer to finish detecting and configuring both print and scan functions.

 

Step 3: Test Scanning with HP App

1. Open the HP App on your desktop.
2. Add your DeskJet 2755e.
3. Select Scan and try scanning a single page.
4. Save the file as PDF or JPEG to confirm the scan completes.

 

Step 4: Verify Windows Scan Utility

• Press Windows + S and type Windows Fax and Scan.
• Open the app and select New Scan.
• Choose your DeskJet 2755e from the device list.
• Run a test scan to confirm the driver is working outside the HP App.

 

Step 5: Run Diagnose & Fix

• In the HP App, select your printer.
• Go to Printer Settings > Diagnose & Fix.
• This will check for missing scan drivers and repair the connection automatically.

These steps usually restore scanning when using USB‑only connections after a Windows reinstall. The key is installing the full driver package rather than relying on basic print drivers.

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Take care, and have an amazing day!

Regards, 

Hawks_Eye