• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎02-02-2017 05:01 PM

HP Recommended
Product: HP OfficeJet Pro 8710
Operating System: Other

Has anyone had any success installing an OfficeJet 8710 on Windows Server 2012 R2 x64? I've tried the HP Universal Printing PCL 6 driver and haven't had any luck. I followed the walkthrough found here, but R2 isn't listed and it didn't work for me.

 

Thanks in advance for the advice!

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-03-2017 08:10 AM

HP Recommended

The Officejet Pro 8702/8710 does not use PCL6, it is a PCL3 GUI / PCL3 Enhanced printer.  The Officejet Pro 8730 and higher models use PCL 6.  

 

I do not have an Officejet Pro 8710 to try, but the Officejet Pro 8600 or 8620 drivers should be compatible.

 

The following information is from the HP site here:

 

HP OfficeJet 8702, OfficeJet Pro 8710, 8715, 8718, and 8719 printers

HP OfficeJet Pro 8720, 8725, and 8728 printers

  • Device languages: HP PCL 3 GUI, HP PCL 3 Enhanced

 

HP OfficeJet Pro 8730, 8740, and 8745 printers

  • Device languages: HP PCL XL (PCL6), native PDF, HP Postscript Level 3 emulation

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

Was this reply helpful? Yes No
10 REPLIES 10

‎02-03-2017 08:10 AM

HP Recommended

The Officejet Pro 8702/8710 does not use PCL6, it is a PCL3 GUI / PCL3 Enhanced printer.  The Officejet Pro 8730 and higher models use PCL 6.  

 

I do not have an Officejet Pro 8710 to try, but the Officejet Pro 8600 or 8620 drivers should be compatible.

 

The following information is from the HP site here:

 

HP OfficeJet 8702, OfficeJet Pro 8710, 8715, 8718, and 8719 printers

HP OfficeJet Pro 8720, 8725, and 8728 printers

  • Device languages: HP PCL 3 GUI, HP PCL 3 Enhanced

 

HP OfficeJet Pro 8730, 8740, and 8745 printers

  • Device languages: HP PCL XL (PCL6), native PDF, HP Postscript Level 3 emulation

Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎02-03-2017 09:54 AM

HP Recommended

I used the OfficeJet Pro 8620 Windows Server 2012 x64 driver and it worked like a charm!

 

Thank you Bob_Headrick!

Was this reply helpful? Yes No

‎06-09-2017 09:58 AM

HP Recommended

Did you complete this on your HP Officejet Pro 8710 All-in-one printer (Installing on Windows Server 2012 R2 x64)?

Was this reply helpful? Yes No

‎06-09-2017 10:02 AM

HP Recommended

I have purchased the HP Office Jet Pro 8710 and my IT guy informed me that it's not compatible with our system.

 

He said  "the printer will also need drivers available for Windows Server 2008 R2 and 2012 R2. Scanning is much more complicated but, if you want to scan to a share, it needs to support SMBv2+/CIFS shares for storage. Scanning-to-email for other ______ users is easier and it will only need SMTP with TLS/SSL encryption with authentication."

 

So can I not make this printer work with these requirements? Any feedback would be appreciated. Thanks 

 
Was this reply helpful? Yes No

‎06-09-2017 10:19 AM

HP Recommended
I used the OfficeJet Pro 8620 driver to install the printer on Windows Server 2012 R2 x64 as per Bob's suggestion. Printer is shared out and working with no issues.
Was this reply helpful? Yes No

‎06-09-2017 10:39 AM

HP Recommended

Please forgive me for being a novice. Are you confirming that this is a HP Office Jet Pro 8710 printer that you completed this with/on?

Was this reply helpful? Yes No

‎06-09-2017 10:54 AM

HP Recommended
Correct sir, the title of the post is "Install HP OfficeJet Pro 8710 on Windows Server 2012 R2 x64".

Enjoy!
Was this reply helpful? Yes No

‎06-09-2017 11:12 AM

HP Recommended

Thank you for your patience with that last question! I understood the printer in the titile when I posed the question. I'm just not technically familiar with how drivers work (hardware vs. software), so I needed to make sure you didn't have to change to the actual 8620 printer to accomplish that with the driver installation. Again, novice here. Your responses have been very helpful and I will pose this as a solution to my IT guy as I'm pretty confident that I will not be able to return this printer.

 

Thanks again.  🙂

 

Was this reply helpful? Yes No

‎06-09-2017 12:09 PM

HP Recommended
No problem!
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.