Install HP driver & software updates

[Kimmers1458]

I am trying to install software updates for my printer to my MAC OS 15. It is prompting me to enter a password to allow SWHelper to proceed but it will not accept my HP or my computer's password

[Hawks_Eye]

Hi @Kimmers1458 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating this must be—especially when you're entering the correct passwords and still hitting a roadblock. 

Let's go through some troubleshooting steps to resolve this issue.

 

Steps to Fix SWHelper Password Issue on macOS 15

1. Try Your Mac’s Administrator Password

• The SWHelper prompt is likely asking for your Mac’s administrator password, not your HP account password.
• If you’re unsure, go to System Settings > Users & Groups and check your admin account credentials.

2. Reset Your Mac’s Password (If Needed)

• If your Mac’s password isn’t working, reset it:
  • Click Apple Menu > System Settings > Users & Groups.
  • Select your account and click Change Password.
  • Try using the new password when prompted by SWHelper.

3. Run HP Easy Start as Administrator

• Download HP Easy Start from HP’s official support page.
• Right-click the HP Easy Start installer and select Open.
• If prompted, enter your Mac’s administrator password.

4. Check HP’s Support Discussion

• Some users have reported similar issues when connecting HP printers to macOS 15 here.
• If HP Easy Start is stuck on "Gathering Device Information", restarting the printer and router may help.

5. Install HP Drivers Manually

• If HP Easy Start isn’t working, download the full feature driver package from HP’s support page.
• Install the drivers manually and restart your Mac.

Let me know if you need additional guidance! 🚀

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye

[Kimmers1458]

Thank you for responding to my question! You are correct that it is my mac's administrative password, not a password for SWHelper. Search the internet and found out that I had to turn "on" HP in settings so my computer would allow my to enter my password. Once I did that, everything worked!

Thanks again!

[Hawks_Eye]

@Kimmers1458 

You are very Welcome!! 

That's great to hear! I'm glad you found the solution—it can be tricky when a setting like that isn't obvious. 

Thanks for sharing how you resolved it; that could definitely help others who run into the same issue. 

If you ever need more troubleshooting or tech tips, I'm here for you!

Take care, and stay fantastic! 

Regards, 

Hawks_Eye