Install HP vs. HP Smart on Mac OS 15.6.1

[hay3911]

I can no longer scan documents from my HP printer to ,my Mac computer.  My Mac running Mac OS 15.6.1 has been using HP Smart for printing from computer to my HP Office-jet Pro 9018 all-in-one flawlessly for a long time.  Today I went to scan an item from my HP printer to my Mac computer and found the HP Smart app has been replaced on my computer with one that says only HP.  No HP Smart.  When I click on HP, it opens with a page displaying my ink levels and at the top right corner my Initials and a message icon. Clicking on my initials, I get a drop down menu offering selections for Account, Subscriptions, Support, and Settings (none of which address my issue). Clicking on the Message icon, I get a drop down menu for Print, Mobile Fax, Shortcuts, supplies, and Account (none of which address my issue).  So, how do I get my Mac OS 125.6.1 computer to once again "talk" to my HP Office Jet 9018 and enable me to scan documents?

[Kuroi_Kenshi]

Hi @hay3911,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand you’re unable to scan documents from your HP OfficeJet Pro 9018 to your Mac running macOS 15.6.1 because the HP Smart app was replaced by the new “HP” app. Let’s go through a few steps to restore your scanning functionality.

1. Verify HP Smart Availability

Go to the Mac App Store.

Search for “HP Smart”.

If it’s available, click Install or Reinstall.

After installation, open HP Smart and check if your printer is detected and the Scan option appears.

If HP Smart isn’t available for macOS 15.6.1, you’ll need to use the new HP app or the built-in macOS scanning tools.

2. Check Printer Connection

Make sure the printer is powered on and connected to the same Wi-Fi network as your Mac.

Open System Settings > Printers & Scanners on your Mac.

Ensure the HP OfficeJet Pro 9018 is listed.

If it’s not listed, click “+” and add the printer using AirPrint or the HP driver.

3. Use macOS Preview or Image Capture for Scanning

If HP Smart isn’t working or unavailable:

Open Preview (Applications > Preview).

Go to File > Import from Scanner > [Your Printer Name].

Or open Image Capture (Applications > Image Capture) and select your printer.

Try scanning a document to confirm if the issue is with the HP app or the connection itself.

4. Reset HP App Permissions

Sometimes the new HP app needs permission to access your scanner:

Go to System Settings > Privacy & Security > Files and Folders / Full Disk Access / Camera & Scanner.

Ensure the HP app (or HP Smart, if reinstalled) is allowed access.

5. Reset Printing System (if needed)

If the printer still won’t scan:

Go to System Settings > Printers & Scanners.

Right-click (or Control-click) on the printer list and choose “Reset printing system…”.

Add the printer again by clicking “+” and reconnecting it.

6. Update macOS and HP Software

Check for macOS updates (Apple Menu > System Settings > General > Software Update).

In the HP app, go to Settings > Check for Updates to ensure you have the latest printer firmware and software.

I hope this helps.

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Best regards,