Install HP6455e

[Bob23188]

I have owned HP printers for years. Usually you plug them in, add drivers, and print. I have been days trying to install Envy6455e. I went to 123.hp.com as directed and installed HP Smart. It can't find the new printer and when it did I cannot change setting. This is unacceptable and I'll look elsewhere.

[Dragon-Fur · Accepted solution]

@Bob23188 

Welcome to the HP Community Forum.

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@Bob23188 wrote:

I have owned HP printers for years. Usually you plug them in, add drivers, and print.

I have been days trying to install Envy6455e.

I went to 123.hp.com as directed and installed HP Smart.

It can't find the new printer and when it did I cannot change setting.

This is unacceptable and I'll look elsewhere.

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Putting HP Smart aside for the moment,

The Full Feature Software is available for your printer.

Select the full driver software during the installation.

Installing the full driver won't fix whatever is going on with HP Smart.

Installing the full driver supports printing and scanning with the printer.

Yes, absolutely, if you wish instead to move on, we do not judge what people decide.

Consider the following FYI ...

Video

Printer Software

Be sure to install the Full Feature Software for your printer.

Video

HP Envy 6055 | HP Envy Pro 6455 : Download & Install HP Full solution software on Win 10 Computer

Installing the printer software adds at least two shortcuts to your Desktop:

Printer Assistant

HP scan

Installing the full driver printer software provides the foundation to use other printing / scanning software and applications.

Example - Windows - Full Feature Software - Installed

Programs_and_Features_Printer_Desktop_Icons_9

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References / Resources

"Technology Tips" envy 6455

and

HP Envy 6055 | Envy Pro 6455: Connect printer to 5 GHz network using HP Smart on Windows 10 computer

HP Smart for Windows

HP Smart is an application available in the Microsoft Store

OR

Open the Homepage / Support Website for your printer

Category Software and Drivers > Check/ Get the App

>>> Open and Read >>> HP printer setup (HP Smart app)

NOTES: 

• Read FAQ -  including - What are the requirements to set up a printer using the HP Smart app?

• Disconnect from Virtual Private Network (VPN) connection before downloading.

• Turn on Wi-Fi on your computer or mobile device and connect to your network. If the computer is connected to the network with an Ethernet cable, temporarily disconnect the cable and use the Wi-Fi connection during the setup.

• Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.  Source: How to scan with an HP printer > FAQ > Why can't I connect my wireless printer or scan over the network?

• HP Smart requires that you sign into the application using your HP Account credentials.

• When working through a browser to access HP Smart, be sure you have Cookies enabled.  If cookies are enabled and you are having trouble, clear Cache and Cookies.   And / Or … Try a different browser – assign that browser as the Default. (Note:  Chrome not working?  Use / Assign a different default browser.)

• Where possible, HP Smart benefits (likes) having the Full Feature Software / full driver printer software installed.  For example, full driver provides access to Shortcuts and Printing Preferences.

• “Share” to email – Before using Share, add your sender email address to the Windows Mail application

• Document includes the HP Smart application download links for Windows and Mobile devices, plus an FAQ section to assist with questions / issues.
  •  FAQ examples: 
    • What are the requirements to use the HP Smart app?
    • Which printers are compatible with the HP Smart app?
    • Why do I need to sign in or create an account to use the HP Smart app features?
    • Which languages does the HP Smart app support?
  • Older versions of the HP Smart app no longer support the required login feature.
  • Update the application to the latest version to access / use HP Smart

Help Here:  Unable to download and install the HP Smart printer app

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HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

Open

HP ENVY 6455e All-in-One Printer 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[Bob23188]

Thanks. After installing the software, it looks more like what I am used to.

[Dragon-Fur]

@Bob23188 

You are welcome.

Lots of people still do prefer the "standard" --

There are advantages to each of the drivers and methods.

Come back if you have additional questions.

Cheers.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"