• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎03-23-2025 11:48 AM - edited ‎03-23-2025 11:48 AM

HP Recommended
Product: HP LaserJet Pro MFP 4102dw Printer
Operating System: Microsoft Windows 11

Hello, 

 

i just purchased an HP LaserJet Pro MFP 4102dw Printer and i need to install it via USB in a macbook with m4 chip running parallels and windows 11.
When i install the provided driver downloaded from the official website, i get an error: Service 'PlugPlay' (PlugPlay) failed to start. Verify that you have sufficient privileges to start system services".
I need a way to get fully functional printing and scanning on windows.
Tried:

- various windows installer compatibility mode for official installer

- smart universal print driver for windows v4 arm, forced as disk driver: on printing test page i got infinite sheet of a http request like page "Content Lenght: 197 Content-Type: application/ipp......"
- HP Smart App from windows store: tells me that the usb driver should be installed.
- HP Universal Print Driver for Windows PCL6 (64-bit): they told me that connecting the printer i get a "plug and play" request, now the printer is stuck as being recognized as usb disk

I finished the ideas. How can i get this printer to work?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.