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‎03-28-2026 09:13 AM

HP Recommended

Everytime I try to download the driver I receive this error message. Can anyone provide any guidance?

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1 REPLY 1

‎03-29-2026 02:20 PM

HP Recommended

Hi @amh111,

 

Welcome to the HP Support Community!

 

Thanks for reaching out!

 

The Windows update error 0x80070002 indicates that essential files are missing or corrupted, typically during updates or upgrades. Fix it by running the Windows Update Troubleshooter, renaming the SoftwareDistribution folder, or using the SFC/DISM tools to repair system files.

  • Run the Windows Update Troubleshooter: Go to Settings > System > Troubleshoot > Other troubleshooters, then click "Run" next to Windows Update.
  • Set App Readiness Service to Automatic: Open the Services app, find "App Readiness," right-click to open Properties, set it to "Automatic," and start it if not running.
  • Check Date & Time: Incorrect date/time settings can cause this error. Ensure they are set to automatic in Windows Settings.
  • Run SFC and DISM Scan:
    1. Open Command Prompt as Administrator.
    2. Run dism.exe /online /cleanup-image /restorehealth.
    3. Run sfc /scannow.
    4. Restart your computer.

I hope this helps.

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

I'm an HP Employee.


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