-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Printers
- Printer Setup, Software & Drivers
- Install error - 0x80070103

Create an account on the HP Community to personalize your profile and ask a question
07-22-2024 06:45 AM
Hi @srigow,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
The error code 0x80070103 typically means there's an issue with installing or updating a driver on your system. This specific error often indicates that Windows is trying to install a driver that is already installed or is not compatible.
Here’s how you can troubleshoot and resolve this issue:
Check for Driver Updates:
- Open Device Manager (you can search for it in the Start menu).
- Locate the Hewlett-Packard device under the appropriate category (like Universal Serial Bus controllers for USB devices).
- Right-click on the device and select Update driver.
- Choose Search automatically for updated driver software and let Windows search for an updated driver.
Uninstall and Reinstall the Driver:
- In Device Manager, right-click on the Hewlett-Packard device and select Uninstall device.
- Make sure to check the box that says Delete the driver software for this device if it’s available.
- Restart your computer.
- Windows should attempt to reinstall the driver automatically. If not, visit HP’s official website to download and install the latest driver manually.
Check HP’s Support Website:
- Go to HP’s support page and search for the driver that corresponds to your device and operating system.
- Download and install the latest driver from HP’s website.
Windows Update:
- Ensure that your Windows operating system is fully up-to-date. Go to Settings > Update & Security > Windows Update and check for updates.
Check for Conflicting Drivers:
- Sometimes, conflicting drivers can cause installation errors. Check if there are multiple entries for the same device in Device Manager and remove any duplicates.
Compatibility Mode:
- If you’re installing a driver manually from HP’s website, try running the installer in compatibility mode. Right-click the installer file, select Properties, go to the Compatibility tab, and choose an older version of Windows.
I hope this helps.
Take care and have a good day.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
Alden4
HP Support
HP Support Community Moderator